Sunday, January 13, 2008

Over the past few weeks our clients may have notices a considerable amount of spam no longer reaching their mailboxes. We've added an additional level of spam control to our system which has proven to be very effect. Although we may never be able to eliminate spam all together, we strive hard to keep our email system as pure as possible.

~Ellen Kozel, CEO/Owner

1/13/2008 11:51:42 AM (Central Standard Time, UTC-06:00)  #    Comments  |  Trackback
Sunday, June 10, 2007
I've spent 12 hours working on our spam filtering this weekend, and after examining the logs it appears we finally have it adjusted to where you should start to see minimum spam coming in. However, in adjusting the filters wev'e noticed some domains being blocked that we knew belonged to list servers and businesses that send you traffic on a regular basis were also being blocked. Those that we could identify we have white listed.
 
There are two ways to unblock these sites. The first is for you to send an email to the address of email service. The second and easiest way is to send me a list of those email addresses and I'll see to it that those domains are whitelisted. Even after whitelisting they may show up in your in box as spam, but they will go through.
 
If they show up as spam with the "*****SPAM*****" tag attached, the original email will be attached. You can drag and drop it into your inbox of your email client and open it. This is a new feature of the updated spam filter to protect you from phishing. Phishing is a form of email that attaches to your mail box and tries to capture either personal information on your workstation or email addresses from your address book. Some may be just be a return address to let them know your email address is still good and they can send mail to you.
 
Corporate accounts should notify their employees in the changes made, so they can forward us any domains or email addresses that need to be whitelisted. The way the filters work is that if it is a legitimate email coming through that you respond to it will automatically be added to its whitelist when you answer the email. If the email is coming from a site that is blacklisted either on the server or through one of the blacklist databases we subscribe to, it will be deleted and bounced back to the sender. The problem will have to be addressed by the sender and corrected. We will work with them to find out why it was returned. Sometimes, it can be as simple as phishing software attached to their account attaching to their email and being forwarded to you. In this case they will need to clean their computer with software designed to eliminate the problem. In other cases there may be a problem with the way their email server is sending mail that is causing them to be blacklisted. This will require them to get their email administrator involved.
 
Thank you all for your patience in this matter. We are serious defenders against SPAM.
 
~Ellen Kozel
CEO/Owner
Email | Spam | Phishing
6/10/2007 12:38:36 PM (Central Daylight Time, UTC-05:00)  #    Comments  |  Trackback
Wednesday, March 21, 2007

We are in the process of testing SmarteMail 4.0 Enterprise on one of our servers. These tests are being conducted against our own domain as we prepare it for release to our customers.

We are excited with the new product. Some new features you will experience are:

Ability to share calendars

Ability to share folders.

Increased spam control.

Increased virus protection.

Ability to better control spam from your own account.

Plus many more features too long to list.

Check back often as we are a few weeks away from the implementation.

3/21/2007 8:17:25 AM (Central Daylight Time, UTC-05:00)  #    Comments  |  Trackback
Thursday, March 01, 2007

In an effort to curb email abuse on our servers, we have placed a denial of service into effect for those exceeding 50 emails in a ten minute interval. The email client will not have access to email for 15 minutes any time they exceed this quota. We have had some instances of email etiquette not being followed and have turned on this feature to prevent spamming from our servers.

~Ellen Kozel, CEO/Owner

Email | Spam
3/1/2007 6:12:06 PM (Central Standard Time, UTC-06:00)  #    Comments  |  Trackback
Wednesday, December 06, 2006

This evening we changed our configuration for handling SPAM. Installed is SpamAssassin along with DCC and Razor 2.82 along with KM-Parse. In testing this has been proven to be a more effective way to handle spam on our servers. We recommend to our users to also download and configure SAProxy, which is now available off our site at http://www.badgerwebhosting.com/sa_proxy.asp . SAProxy uses the same SpamAssassin technology and will eliminate any spam that might be getting past our filters in SpamAssassin. Together the two are an effective means of controlling SPAM at your inbox. SAProxy will work with any Microsft Windows POP3 client and is very easy to install. Just make sure you read all instructions carefully while installing and through the documentation supplied.

 

Your Support Team

Badger Web Hosting

12/6/2006 8:09:23 AM (Central Standard Time, UTC-06:00)  #    Comments  |  Trackback
Sunday, November 19, 2006

SPAM (a holiday nightmare)

By Ellen Kozel, CEO, Badger Web Hosting

 

The holiday season quickly approaches as it gets closer, it becomes a spammer’s dream come true. All of a sudden, around the world, people’s email boxes fill with everything to buy, from diet aids to tips on the latest stock whether you want it or not. There are several ways, however, to prevent this from happening, and in the next few lines, I can give you some tips on how to reduce what’s in your mail box.

 

Today, so many of us love to shop from the comfort of our chair and computer at home. But as soon as we start shopping, it seems the spam entering our house becomes unmanageable. This comes from going to sites to get the best deals. One of the first things they ask you for is your email address so they can send you a receipt for your purchase. Prior to making the purchase, you should check the site for a privacy statement that insures you that your email address is only used in conjunction with your sale. If you’re savvy you have set up an email account at Yahoo, Hotmail, GMail or some other free email service and use this account as your email account of choice when making purchases so any spam generated from your sales goes to it instead of your inbox.

 

You always hear “keep your password private.”  Well, the same should hold true about your email address. Ask friends and family to only use your primary email address when directly corresponding to you. Ask them not to add it to any lists or give it to any website without your permission, and ask them to follow the same policy with their own email addresses. If they want to send you something from a website, have it go to your shopping email account that you set up free someplace on the internet and not to your inbox.

 

OH! It’s a greeting card from your best friend. You open the email, and without your knowledge, your email address is verified through a script attached to the email. Now the website knows they have a valid email address, or you go and view the card. Since the card is personalized, they have your email address in their database and again, by opening the card, you have validated your email address. In a week or two, you start receiving lots of spam soliciting you to send cards to all your friends.

 

Ever look for an apartment or house online? How about automobile or car insurance?  What’s one of the first things these sites want? You guessed it. Again, you have just given your email address to a person who will possibly sell it to a spammer. Ever notice how you all of a sudden get all these great offers from spammers in your email box?

 

Well... You just won’t use your email address at home. You’ll do this from the comfort of your office at work. Oops! Next thing you know is that your email at work is plagued with spam. You don’t understand how it happened. Just gave your business email to a friend and asked them to email here. That way, you could keep in touch at work. Those cards they sent you were really cute, and just because you did your apartment hunting at work, you don’t see why your email is plagued with all these apartment ads.

 

Once again, you broke the cardinal email rule. Remember how we talked about keeping your private email account private. Well, the same holds true for your business account. Your business account is strictly for that, “To do business for your company.” This holds true if you’re the owner or just an employee.

 

People complain to their ISP, hosting company and employer how terrible SPAM is, but they inflict the spam on themselves. If they kept their personal and business accounts strictly for the intended purpose, SPAM would never be a major problem in their email.

 

As a hosting company, today I have blacklisted over 5000 spam sites to try and keep my clients’ email boxes clean. I subscribe to 15 blacklist databases to also create the same effect. As I also work as a network manager in Milwaukee, I am faced with the same challenges on a day to day basis. The most time-consuming part of my week is playing SPAM Cop. The spammers are very good; as quickly as we block them from sending SPAM one way, they adapt and get it through another way. The best way to keep SPAM from reaching your inbox is to use your head when using electronic mail.

 

Corporate America spends thousands upon thousands of dollars each year to prevent spam and viruses from entering our computers. If the end user would spend 60 seconds to think prior to giving away their email address, it would reduce the effectiveness of spam.

 

 

To sum things up:

 

  1. Keep your private email box Private.
  2. Encourage friends and family to do the same.
  3. Only use business email for business. That’s why your employer allows you to have it.
  4. If you have to give an email address, set up an email account for that purpose, so it gets the spam and not you.
  5. THINK! THINK! THINK! before you give out your email address. It’s your identity. You wouldn’t be that quick to give out your social security number or your driver’s license. Do the same with your email address.  

 

Biography:

 Ellen Kozel works as a Network Manager for the 16th Street Community Health Center in Milwaukee. She is owner and CEO for Badger Web Hosting, supplying hosting services to greater Milwaukee and beyond. She is also webmaster for AllWriters’ Workplace & Workshop in Waukesha, WI, First Congregational Church of Watertown, WI and The Wisconsin Cream City Chorus of Milwaukee, WI. She has over 15 years experience working for such companies as Nortel Networks, MCI, Verizon and her website can be found at http://www.badgerwebhosting.com .

              

 

Permission to reprint to the general public is given by the author if printed as is. Commentaries on the author’s views and opinions are acceptable, and if published in a periodical, a copy should be sent to Ellen Kozel, CEO, Badger Web Hosting, 2229 N62nd Street, Wauwatosa, WI 53213-1507.                                                                               

11/19/2006 9:44:42 AM (Central Standard Time, UTC-06:00)  #    Comments  |  Trackback

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